This policy explains how paying for Calsa works. It is part of our Terms of Use. If you buy through the App Store or Google Play, Apple’s or Google’s purchase terms also apply. Nothing here limits your rights under consumer law where you live.
The short version
- Calsa is a subscription. There is no free plan.
- Your first Calsa subscription starts with a 7-day trial. You aren’t charged until day 8, and we remind you 48 hours before.
- You can cancel in one tap, with no questions, offers or pauses. You keep access until the end of the period you paid for.
- On the web, you can get a full refund within 14 days of your first payment after the trial and of each yearly renewal.
- You renew at the price you started with, plus any change in tax required by law. We don’t raise prices for existing subscriptions.
Plans and prices
All three plans include the full food diary: photo, voice, text and barcode logging, search, your own foods and recipes, weight and trend, goals, Apple Health and Health Connect, data export, and help if eating or tracking feels hard. The plans differ only in the AI chat and in ads.
| Calsa Start | Calsa | Calsa Premium | |
|---|---|---|---|
| AI chat messages a month | 30 | 300 | 600 |
| What the chat sees | Today’s diary, goal and weight | Last 30 days and chat memory | Whole diary and chat memory |
| Weekly review and ideas, menu and fridge ideas | No | Yes | Yes |
| Monthly review, answers read aloud | No | No | Yes |
| Ads | May show | None | None |
| Plan | United States | United Kingdom | Canada | Australia |
|---|---|---|---|---|
| Calsa Start, monthly | $4.99 | £3.99 | C$6.99 | A$7.99 |
| Calsa Start, yearly | $29.99 | £24.99 | C$39.99 | A$44.99 |
| Calsa, monthly | $12.99 | £10.99 | C$16.99 | A$19.99 |
| Calsa, yearly | $59.99 | £47.99 | C$79.99 | A$89.99 |
| Calsa Premium, monthly | $19.99 | £15.99 | C$25.99 | A$29.99 |
| Calsa Premium, yearly | $79.99 | £64.99 | C$106.99 | A$119.99 |
| 100 extra messages | $2.99 | £2.49 | C$3.99 | A$4.49 |
Prices in the UK and Australia include VAT or GST. In the US and Canada, sales tax is added at checkout where it applies, and the total is shown before you pay. In other countries, the App Store or Google Play shows the price in your currency. The price is the same on the web, the App Store and Google Play in each of these four countries.
Calsa Start doesn’t show ads today. If we start showing them, they will be image ads that Calsa serves itself, never next to your weight, goal, chat or help screens, and no data about you goes to advertisers. Calsa and Calsa Premium never show ads.
Messages and limits
Most chat questions use 1 message. Editing an entry by chat uses 1, and a menu or fridge photo uses 2. An answer read aloud (Calsa Premium) costs the same as a written one, and playing an answer you already have uses none, because your device reads it. Questions about Calsa itself, weekly and monthly reviews, failed answers and support responses use none.
Unused messages carry over to the next month, up to one month’s allowance. An extra pack of 100 messages never expires, even after your subscription ends, but it is lost if you delete your account. AI photo and phrase logging is limited to 15 a day on every plan. After that, search, barcodes and your own foods keep working.
The 7-day trial
- Your first subscription starts with a 7-day trial of the plan you chose. If you have had a Calsa trial before, you are charged when you subscribe. During the trial, the chat has 30 messages on Calsa Start and 50 on Calsa and Calsa Premium.
- You add a payment method to start, but you aren’t charged during the trial.
- We email you 48 hours before the first charge, and send a push notification if you allow them, with the amount, the date and how to cancel.
- If you cancel during the trial, you aren’t charged. You keep access until the trial ends.
- Each person gets one trial.
Renewal
Your subscription renews automatically at the end of each month or year, at the same price, until you cancel. You agree to this when you start, and we keep a record of that agreement. After each payment you get a receipt with a link to cancel. For web subscriptions, we remind you 30 days before each yearly renewal and once a year for monthly plans. In the App Store and Google Play, the store sends renewal notices and receipts.
If we change prices, the new prices apply only to new subscriptions. Your price, message limit and plan features don’t get worse while your subscription continues.
Changing plans. On the web, moving up takes effect immediately: we show the amount you’ll pay now for the rest of your current period before you confirm. Moving down or changing between monthly and yearly takes effect at the end of the paid period, with no refund of the difference. In the App Store and Google Play, the store’s rules apply.
Failed payments. If a payment fails, you keep access for a grace period: 7 days on the web and Google Play, 16 days on the App Store. On the web we retry for up to 14 days. If payment still fails, the subscription ends. We don’t charge late fees or chase unpaid amounts.
How to cancel
- On the web: You, then Subscription, then Cancel. One tap, no questions.
- App Store: Settings on your iPhone, your name, Subscriptions, Calsa.
- Google Play: Play Store, Payments & subscriptions, Subscriptions, Calsa.
- By email: write to [email protected]. Your cancellation counts from when we receive it.
After you cancel, you keep access until the end of the period you paid for. When the subscription ends, you can still read, export and delete everything you saved. New logging needs an active subscription, and the chat works only on any message pack you have left.
If you withdraw consent to health data, new tracking stops. If you subscribed on our website, we also stop your renewal, and if your last web payment was within 14 days, we refund it in full. If you subscribed in the App Store or Google Play, cancel there too, or the store will keep charging you.
Refunds
| Situation | What you get |
|---|---|
| Web: you ask within 14 days of your first payment after the trial, or of a yearly renewal | Full refund to your original payment method |
| UK customers on our website: you cancel within 14 days of the day you started, including the trial | Full refund of what you paid. If you asked us to start straight away, we deduct only the paid days you used after your first charge. |
| Our mistake: a double charge, a wrong amount, or access that didn’t open | Full refund of the wrong charge, as soon as we find it |
| A message pack you haven’t used, bought on our website, within 14 days of buying it | Full refund |
| A monthly renewal outside these windows | No refund for a change of mind. You keep access until the end of the paid month. Your rights under consumer law, for example if Calsa has a major failure, still apply. |
| App Store purchases | Refunds are handled by Apple. Request one at reportaproblem.apple.com. |
| Google Play purchases | Google’s refund rules apply. Where a case above applies, we can issue the refund through Google Play. Write to us. |
To ask for a refund on the web, use You, then Subscription, or email [email protected]. A partly used message pack is refunded only if the problem was ours. If a store or bank refunds a pack, its remaining messages are removed.
This policy doesn’t take away any right you have under consumer law where you live. That includes the Australian Consumer Law, the UK Consumer Rights Act 2015 and the laws of US states and Canadian provinces.
Disputed charges
If you dispute a charge with your bank, renewals stop and paid access is paused while the dispute is open. You can still read and export your data, and we won’t close your account because of a dispute. To answer the bank, we share only billing records: your agreement to renew, receipts and sign-in dates. Never your diary, weight, photos or messages.
Invite a friend
When someone you invited starts a paid Calsa subscription, you get 30 extra days on your current paid subscription. The reward is added when their yearly subscription is paid, or their monthly subscription renews for the first time, and 14 days have passed since their first payment with no refund or dispute. You need an active paid subscription to receive it, the friend must be new to Calsa, and you can get up to 12 rewards in any 365 days. Rewards have no cash value.
Who you are paying
On the web, you buy from Genio Group, Inc., and payments are processed by Stripe. Card statements show “CALSA” with the plan, for example “CALSA YEARLY”. In the apps, you pay Apple or Google, who then pay us.
Questions about billing: [email protected].