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Open You → Subscription. For a web subscription, choose cancellation there. For an App Store or Google Play subscription, open the store's subscription management from that screen and complete cancellation in the store. You do not need to give a reason or accept another offer.

Cancellation stops future renewal, while access remains until the end of the paid or trial period. Check the confirmation and end date. Deleting the app does not cancel billing.

If Calsa confirms that your web cancellation request is recorded, you do not need to submit it again. We will complete the cancellation with the billing service and refund any renewal charged after your request. If the request could not be saved, try again or contact support.

For a web purchase, request a refund in your account or contact support. A full refund is available when requested within 14 days of the first charge after the trial or an annual renewal. An unused web message pack also has a 14-day window. Other cases depend on the reason and applicable rights.

App Store refunds are requested from Apple. Calsa explains the route but cannot issue Apple's decision. For Google Play, Calsa handles applicable cases through the store, with other requests following its process. Cancelling renewal and requesting a refund are separate actions.

Open You → Subscription and review the available plan change. An upgrade within the same billing period takes effect after the confirmed payment. On the web, the screen shows the difference due now and the next price before you agree.

A downgrade or change of billing period takes effect at the end of the paid period, without refunding its unused part. Store purchases follow the store's change flow. Check the effective date before confirming. A downgrade caps carried-over messages at the new plan's allowance. Purchased pack messages stay.

Sign in to the same Calsa account you used before. Your subscription is recognised across the web and mobile apps, so a new phone does not require a new purchase. For a store purchase, use Restore purchases with the store account that bought it.

If access is still missing, check your sign-in method and receipt's billing service. Apple sign-in may use a private relay address. Contact support with the purchase reference and what restoration shows. Do not buy another subscription to recover the first one. A receipt alone does not prove ownership of the Calsa account.

Open You → Privacy and data → Export everything and request your files. Export is free, including after your subscription ends. The archive includes machine-readable data, a readable copy and stored account images, covering diary and imported history, profile and goals, weight, chat and memory, settings, consents and account payment records. The archive covers account records. It does not expose payment credentials or mean every legally retained operational record is included. If you allowed product analytics, the archive also includes analytics data still held and linked to your account, including retained data held by PostHog. Deleted or unlinked analytics are not recreated.

The download link lasts 7 days. A new export replaces it. Sync entries still stored only on a device first, because the server archive cannot include unsent data. Download and check the archive before deleting your account. If PostHog is temporarily unavailable, the available archive identifies the missing analytics part. The export request remains open until that part is completed. An unavailable source is not described as an empty history.

Open You → Privacy and data → Delete account. Read what will be removed and confirm only when you have downloaded any export you want to keep. Account deletion cannot be undone and unused pack messages are lost.

Diary, profile and chat are removed from the live service. Processor deletion requests are sent that day and backup copies expire within 35 days. Payment records are kept for seven years and for at least one year after the subscription ends. A payment attempt confirmed as unsuccessful, with no charge, is kept for 13 months after that final result. For store subscriptions, also complete the store cancellation route: deleting an app or account is not a substitute for checking the store's renewal status.

Open You → Privacy and data and switch off AI permissions. Recognition of photos and food phrases and the AI chat stop sending new requests. The permission controls distinguish those functions, and the overall AI switch stops both.

Search, barcode, quick add, repeat meals, your own foods and the daily total keep working. You do not have to delete the diary to stop using AI. Turning AI off is separate from withdrawing health-data consent, which affects collection of new diary and body data. Review saved chat or memory separately if you want to delete them.

Open the food's source and choose Report this food. Explain what differs: the product matched by barcode, its nutrition values or its portion. If you choose, attach a clear label and barcode photo or a manufacturer's published information.

You can correct your own version for use in your diary while the shared record is checked. A report does not silently change everybody's food or rewrite past entries. The review result is sent by email within 7 days. A new-product submission is checked separately from your private food.