Why is my referral reward missing or not eligible?

Start with your invitation screen and your own subscription. Check whether the reward is still waiting, whether your subscription is paid and active, and whether you have reached 12 rewards in the last 365 days.

A reward also needs a new account created through your link, a qualifying annual payment or first monthly renewal, and the waiting period. A registration or trial is not enough.

If those conditions appear to be met, choose Contact support. Include your reward state, your billing service and roughly when the invitation was used. Do not send your friend's receipt, login code or diary. We will check the reward and explain what we can without disclosing their account details.