How do I get a refund?

For a web purchase, request a refund in your account or contact support. A full refund is available when requested within 14 days of the first charge after the trial or an annual renewal. An unused web message pack also has a 14-day window. Other cases depend on the reason and applicable rights.

App Store refunds are requested from Apple. Calsa explains the route but cannot issue Apple's decision. For Google Play, Calsa handles applicable cases through the store, with other requests following its process. Cancelling renewal and requesting a refund are separate actions.