What should I include in a support request, and what should I leave out?

Include what you tried, what you expected, what happened, the approximate time and your device or browser. For billing, include the billing service and receipt reference. For an import, include its state and an error message rather than the entire source archive.

Do not send passwords, sign-in codes, full card details, private export links or someone else's account information. Personal diary context is optional: select and preview only the entry, image or answer needed for the case. Contact support remains available without AI permission or an active subscription.