Getting help

Find a person, report a problem and keep track of your request.

Is Calsa having a problem right now?Open the service-status link from Help to see the latest checked result, its time and the part of Calsa affected. A current successful check is different from an old…
How do I contact a person?Open You → Help → Write to us or use Contact support. You can also email [email protected] without an account. You do not need to ask the AI first, enable it or have an…
When will a person reply?A person replies within 24 calendar hours after your message reaches the server, including weekends. The same timeframe applies to a new message in an open conversation.…
How do I suggest a feature?Open You → Suggest a feature and describe the task you want to complete, including what currently gets in the way. You can also add or remove your vote on requests in…
What should I include in a support request, and what should I leave out?Include what you tried, what you expected, what happened, the approximate time and your device or browser. For billing, include the billing service and receipt…
An answer seems wrong or a button no longer works. How can I report it?Choose Contact support and identify the answer's question or link, the statement that seems wrong, and the action you tried. Include the page or screen it opened and the…

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