How do I recover access if I lost my email?

If you have another sign-in method already connected, use it and change the email address from your account. If you have none, contact support to start account recovery. A receipt reference helps locate a payment but is not enough to prove ownership.

Recovery requires the secure verification of the payment method or store purchase. After that verification, an email-change recovery has a 72-hour delay, with notice to the previous address and active sessions. Support will not ask you to prove ownership with diary contents, your weight, a selfie or your full card number.