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Privacy and account
Control your account, permissions and personal information.
- How do I export my data?Open You → Privacy and data → Export everything and request your files. Export is free, including after your subscription ends. The archive includes machine-readable…
- How do I delete my account?Open You → Privacy and data → Delete account. Read what will be removed and confirm only when you have downloaded any export you want to keep. Account deletion cannot be…
- Who sees my food photos?Your food photos are account data, not a public gallery. With your permission, a selected food or label photo is sent to the named recognition provider so it can…
- Do you sell my data?Calsa does not sell your diary, weight or chat data or send them to advertising partners. Data go to the service providers needed to operate the product, under the roles…
- Why is there no password?Calsa uses passwordless sign-in: an email link or code, Apple, Google, or a passkey you add to your account. You do not need to create or reset a Calsa password. For…
- Why did my sign-in email not arrive?Check the address you entered, spam folder and any mail filters. Use the newest sign-in email: requesting another can replace the previous link and code. If Calsa shows…
- How do I recover access if I lost my email?If you have another sign-in method already connected, use it and change the email address from your account. If you have none, contact support to start account recovery.…
- Which sign-in method did I use, and why is my email hidden?Calsa supports its available email, Apple, Google and passkey sign-in routes. To reach your existing history, use the method linked to that account. Apple can provide a…
- How do I use the same account on another device?Use the same sign-in method linked to your Calsa account on the new device. If you choose email, start the sign-in there and follow its email-link or code instructions.…
- How do I change my email or add a sign-in method?Use the account's sign-in-management flow to change your email or add a sign-in method. Calsa asks for a fresh sign-in before a sensitive change. A new email becomes…
- Why has my sign-in link or code expired?Sign-in links and codes expire, and a new request replaces the previous one. An already used link cannot create another session. On the expired or used-link screen,…
- How do I lock Calsa with Face ID or a fingerprint?In the mobile store app's privacy settings, turn on Lock Calsa. It uses your device's available Face ID, Touch ID, strong fingerprint or screen-lock verification. The…
- What happens to unsent entries when I sign out?Entries marked as stored only on this device have not reached your account. Signing out or switching accounts must make that risk clear rather than silently discarding…
- How do I stop optional emails without cancelling my subscription?Use the unsubscribe option in an optional email or turn off the optional email choice in You → Privacy and data. This stops optional email. It does not cancel your…
- What happens if I withdraw health-data consent?Turning off Health data in You → Privacy and data stops collecting new diary, body and chat health data. It is broader than switching off AI transmission or…
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