Why was I charged after cancelling or deleting the app?

Deleting the app does not cancel a subscription. Check the cancellation status from the service where you paid and compare the date with the receipt for the new charge. Cancellation and a refund of an earlier payment are separate actions.

If Calsa recorded your web cancellation before the renewal, contact support with the request date and transaction reference. We will check the request and refund a renewal charged after it. You do not need a second cancellation request while we are confirming the first one with the billing service.

For an App Store or Google Play subscription, use the store-management route in You → Subscription and include the store confirmation when contacting support. Deleting a Calsa account cancels web renewal, but store renewal still needs store cancellation.