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Subscription and billing
Manage your plan through the store where you paid.
- How do I cancel?Open You → Subscription. For a web subscription, choose cancellation there. For an App Store or Google Play subscription, open the store's subscription management from…
- Why was I charged?Check the receipt and You → Subscription before assuming the reason. Match the billing service, plan, period, date and amount. A charge may be the first payment after a…
- How do I get a refund?For a web purchase, request a refund in your account or contact support. A full refund is available when requested within 14 days of the first charge after the trial or…
- How do I change my plan?Open You → Subscription and review the available plan change. An upgrade within the same billing period takes effect after the confirmed payment. On the web, the screen…
- I got a new phone. How do I get my subscription back?Sign in to the same Calsa account you used before. Your subscription is recognised across the web and mobile apps, so a new phone does not require a new purchase. For a…
- What happens to my diary if my subscription ends?Your saved diary, weight history and chat remain available to read after the subscription ends. You can export your account data for free or delete your account. Ending…
- How do extra message packs work?A message pack adds 100 chat messages. Its purchase screen shows your local price before payment. The US price is $2.99. You can buy a pack from your account with a…
- Why has my trial not started?Your trial starts only after you confirm a plan and the billing service confirms its start. Filling in the setup questions, viewing the plan or leaving the payment…
- I paid but do not have access. What should I do?Sign in to the same Calsa account used for the purchase and check You → Subscription. For a store purchase, use Restore purchases with the buying store account. Keep the…
- My renewal failed. What happens to my access?A failed renewal does not erase your history. After a renewal fails, paid access has a grace period of seven days for web payments, 16 days for App Store payments or…
- Where can I find my receipt and identify a Calsa charge?Check the receipt from the service where you purchased: Calsa's web billing, App Store or Google Play. Compare its date, amount, plan and billing period with You →…
- How do I change my payment method?Open You → Subscription and use the payment-management route for the service that bills you. A web purchase is managed through web billing. An App Store or Google Play…
- Why is the price different from another country or an older offer?Prices differ by country, currency, taxes and billing period. Compare the same plan and period in your own billing service. Calsa does not change the price, message…
- Is my Apple or Google billing account the same as my Calsa account?Your Calsa account holds your diary and access. Your Apple or Google billing account owns the store purchase. They can use different email addresses, and signing in with…
- Do I need to pay again when moving between iPhone, Android and the web?You do not need a second subscription to use the same Calsa account on iPhone, Android or the web. Sign in with the same account and your recognised subscription follows…
- I see two charges. How can I check whether I paid twice?Compare both transactions with your web and store receipts. Check the date, amount, plan and whether one is a message pack rather than subscription payment. Seeing two…
- Why was I charged after cancelling or deleting the app?Deleting the app does not cancel a subscription. Check the cancellation status from the service where you paid and compare the date with the receipt for the new charge.…
- Where can I check my refund or find out why it was declined?Check the refund request and decision in the billing service where the purchase was made. Apple decides App Store refunds. Calsa handles applicable Google Play cases…
- How do I restart my subscription with my old diary?Sign in to the same Calsa account and open You → Subscription to choose a plan. Your saved diary remains after subscription end. A new subscription restores the ability…
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