My renewal failed. What happens to my access?

A failed renewal does not erase your history. After a renewal fails, paid access has a grace period of seven days for web payments, 16 days for App Store payments or seven days for Google Play. Calsa shows your payment status and the date through which access remains.

Open You → Subscription and update the payment method through that billing service. Check the status after the service confirms payment. Do not buy a second subscription to repair the first. If paid access ends, your history remains readable and you can still export it for free or delete the account.

After a recovered web payment, the new period starts on the successful payment date. App Store and Google Play keep the original renewal date when payment recovers within their grace period. After that, the store may move the billing cycle. Check the confirmed dates shown for your subscription.

In the appYou → SubscriptionContact support

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