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Import, export and sync
Bring your history, keep devices in sync and take your records with you.
- Which apps and file formats can I import from?Calsa imports compatible UTF-8 CSV history, including files you map to the Calsa History CSV v1 template. MyFitnessPal, Cronometer and Lose It! exports are possible…
- How do I get an export from my old app and choose the right file?Get a CSV export from your previous service, then open You → Privacy and data → Import history in Calsa. The official instructions below were checked on 11 October 2026.…
- Which parts of my history transfer, and which do not?The CSV history route accepts individual foods, meal totals, daily totals and weigh-ins. It preserves the information present in the file instead of reconstructing…
- How do I match columns, dates and units before importing?In Import history, match each relevant column and check sample rows before confirming. Choose the file's date format explicitly. Ambiguous dates are not guessed. In the…
- My file is too large or has errors. What should I change?A history file can contain at most 2 MiB and 5,000 data rows per import. For a larger archive, export a shorter period or split it into compatible files, reviewing…
- Will importing add duplicates or overwrite my existing diary?Calsa shows overlaps before you confirm the import. Your existing entries are not silently replaced. Possible duplicates across files are skipped by default for you to…
- Why does imported history show a daily total instead of individual foods?Some exports contain calories and nutrients for a meal or day without the individual foods. Calsa keeps those as imported totals. It cannot reconstruct foods or portion…
- Why is an imported weigh-in not used in my trend?A date-only imported weigh-in can enter the trend when it is the only measurement for that date. If several measurements could qualify and at least one lacks a time,…
- The import stopped or lost connection. Should I try again?If you had not confirmed the import, your diary has not changed. You can choose the file again and rebuild the preview. If you had already tapped Import, let Calsa check…
- Can I undo an import without losing later edits?Open your import history under You → Privacy and data → Import history, choose the import and review the undo summary. Undo removes unchanged rows from that import.…
- Is my import file sent to AI, Health or Calsa's servers?No. The CSV file and its preview are processed on your device. They are not sent to an AI provider or to Health. When you confirm the import, Calsa sends the selected,…
- Can I import without AI or after my subscription ends?You can import with AI switched off while your trial or subscription gives you access to add diary entries. After that access ends, you can read, export and undo earlier…
- What is included in my export, and in what format?Your export is an archive with machine-readable account records, a readable copy and stored images as separate files. It includes email and sign-in methods without…
- My export email is missing or the download link no longer works. What now?An export download link is available for seven days. Requesting a new export replaces the previous link, so use the newest export email. Open You → Privacy and data →…
- Can I give my data to another service or a professional?You can download your data and choose whom to share it with. The archive includes a readable copy and machine-readable data. Whether another app can import it depends on…
- Will my export include entries that are still only on this device?Entries marked as stored only on this device have not yet reached your account. A server export cannot include them until they sync. Keep Calsa and its data on this…
- Can I export for free after my subscription ends or before deleting my account?Yes. Export is free after your subscription ends and remains available before account deletion. Open You → Privacy and data → Export everything. No new subscription is…
- How do my phone and computer stay in sync?Devices signed in to the same Calsa account share saved account data. Entries saved without a connection can remain only on that device until the connection returns and…
- What happens if I edit the same entry on two devices?Calsa checks the version of the entry before applying a change. If another device has already changed it, Calsa shows a conflict instead of silently overwriting that…
- My diary looks empty on this device. How can I find my history?An empty diary does not tell us whether the history was deleted. First check that you are in the same Calsa account, using the same sign-in method as before. Signing in…
- Do my goals, settings and subscription sync as well as my diary?Your saved account profile, goal versions, diary and account settings belong to the same Calsa account. Your recognised subscription also provides access across…
- Where are my data stored, and what stays on my device?Saved account records are held by Calsa's service so your devices can share them. Drafts and unsent entries can also exist only on the device until saving completes. A…
- How long do you keep my diary, photos, chat and voice recordings?Your account history stays available after your subscription ends. You can read it, export it for free or delete your account. Ending a subscription does not erase your…
- Are my data backed up, and can a backup restore something I deleted?Backups are used to recover the service after a failure. They are not a way to undo account deletion. Deleting your account removes your diary, profile and chat from the…
- Who can access my data, and are they used to train AI?Access is limited to the purposes and permissions needed to provide the service. AI processors receive the information needed for the permitted action only after the…
- What should I do if I lose my phone or think someone accessed my account?Use a trusted device to secure your email or linked sign-in provider, then review Calsa's sign-in sessions and use Sign out everywhere when you need to end account…
- What is deleted with my account, and will billing stop too?Account deletion removes your diary, profile, chat and other account data from the live service. Processor deletion requests go out that day, and backup copies expire…
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